Given the acceleration in the adoption of digital payments and with the confinement due to the pandemic, an electric power company saw the opportunity to improve the service to its customers through a website and an app.
The company requires an app for Android and iOS, along with a web application, which will allow the implementation of a virtual office. The main goal is to provide their clients a management platform where they can see and pay invoices, make claims, see news, receivenotifications, etc. With this project the company wants to provide a better client experience by avoinding the need to go to their offices.
A mobile application in Xamarin (Android and iOS) and a web in Vue.js were developed.
From both applications, the customer can associate electricity measurer, see the bills issued and pay them, make claims, see news, subscribe to notifications.
Both applications connects to an API developed by the company, which interacts with the different internal systems. To collect payments, they connect to the FirstData and Posnet payment gateways in Argentina.
Firebase is used to send push messages.
With the implementation of the solution, the company has seen an acceleration in customer payment times., since they don't have to go to an office to make the payment. Also, telephone calls for complaints have decreased, since customers can make them at any time from the website or the app.